DISTANCE SALES AGREEMENT
1. PARTIES
This Distance Sales Agreement ("Agreement") is entered into electronically between the parties identified below under the following terms and conditions.
BUYER
Full Name:
Address:
Email:
Phone:
SELLER
Business Name / Trade Name: QEVRA GLOBAL
Website: qevraglobal.com
Email: support@qevraglobal.com
By accepting this Agreement and confirming the order, the BUYER acknowledges and agrees that the BUYER becomes obligated to pay the purchase price of the ordered digital product(s), together with any applicable taxes or additional charges clearly disclosed before completion of the order.
2. DEFINITIONS
For the purposes of the implementation and interpretation of this Agreement, the following terms shall have the meanings set out below:
MINISTER: The Minister of Trade of the Republic of Türkiye.
MINISTRY: The Ministry of Trade of the Republic of Türkiye.
LAW: Law No. 6502 on the Protection of Consumers.
REGULATION: The Regulation on Distance Contracts and other applicable consumer legislation.
SERVICE: Any consumer transaction other than the supply of goods, performed or undertaken in return for a fee or benefit.
SELLER: QEVRA GLOBAL, acting within the scope of its commercial or professional activities and offering digital products to consumers through the Website.
BUYER: Any natural or legal person who acquires, uses, or benefits from a product or service for purposes that are not commercial or professional.
WEBSITE: The website owned or operated by the SELLER at qevraglobal.com.
ORDERING PERSON: The natural or legal person who requests a product or service through the SELLER's Website.
PARTIES: The SELLER and the BUYER collectively.
AGREEMENT: This Distance Sales Agreement concluded electronically between the SELLER and the BUYER.
DIGITAL PRODUCT: Any intangible product prepared for use, download, access, editing, printing, or storage in electronic form, including but not limited to templates, documents, spreadsheets, presentations, PDF files, Word files, Excel files, Canva templates, digital resources, ZIP packages, and similar digital content.
3. SUBJECT OF THE AGREEMENT
The subject of this Agreement is to regulate the rights and obligations of the PARTIES regarding the electronic sale and delivery of digital products ordered by the BUYER through the SELLER's Website, in accordance with Law No. 6502 on the Protection of Consumers, the Regulation on Distance Contracts, and other applicable legislation.
The characteristics and sale price of each digital product are displayed on the Website before the BUYER completes the purchase.
Prices displayed on the Website are the applicable sales prices at the time of purchase.
Published prices and promotional offers remain valid until they are updated, modified, withdrawn, or until the stated promotional period expires.
4. SELLER INFORMATION
Business / Trade Name: QEVRA GLOBAL
Email: support@qevraglobal.com
Website: qevraglobal.com
5. BUYER INFORMATION
Full Name:
Billing Address:
Telephone:
Email / User Account:
The information supplied electronically by the BUYER during checkout shall be considered the BUYER information relating to the relevant order.
6. ORDERING PERSON INFORMATION
Full Name / Business Name:
Address:
Telephone:
Email / User Account:
Where the BUYER and the ORDERING PERSON are the same person, the information submitted during checkout shall apply to both.
7. INFORMATION REGARDING THE PRODUCT(S) SUBJECT TO THE AGREEMENT
7.1. Main Characteristics
The essential characteristics of the digital product or products, including the product name, description, content, included file formats, editable features, software requirements, quantity, and other relevant information, are published on the SELLER's Website.
Digital products sold by QEVRA GLOBAL may include, among others:
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Microsoft Word templates;
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PDF templates;
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Canva templates;
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Excel spreadsheets and dashboards;
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Presentation templates;
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Business document templates;
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Employment templates;
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Personal document templates;
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Official document templates;
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Printable files;
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Digital bundles;
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AI workflow resources; and
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Other downloadable digital materials.
The BUYER is responsible for reviewing the relevant product description before completing the purchase.
7.2. Prices
Prices displayed on the Website constitute the sale prices applicable at the time of purchase.
Prices may be updated or changed by the SELLER at any time before an order is completed.
Promotional prices remain valid only during the stated promotional period.
Price changes made after successful completion of an order shall not affect that completed order.
7.3. Taxes and Payments
The total price payable for the digital product or service, including applicable taxes where required, is displayed to the BUYER during checkout before payment is completed.
Example order information:
Product Description: Digital Template
Quantity: 1
Unit Price: As displayed at checkout
Subtotal: As displayed at checkout
Applicable Taxes: As displayed at checkout
Digital Delivery Fee: $0.00
Total: As displayed at checkout
Unless otherwise expressly stated, QEVRA GLOBAL digital products are delivered electronically and no physical shipping fee applies.
The BUYER is responsible for paying the final amount shown and approved during checkout.
8. INVOICE INFORMATION
Full Name / Business Name:
Billing Address:
Telephone:
Email / User Account:
Invoices or legally required sales documents relating to the order may be issued electronically and sent to the BUYER's registered email address or made available electronically through the relevant sales or payment platform.
No physical invoice delivery is required where electronic invoicing is legally permitted.
9. GENERAL PROVISIONS
9.1. Information and Acceptance
The BUYER acknowledges, declares, and agrees that before completing the purchase, the BUYER has reviewed and understood the preliminary information available on the Website regarding:
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The main characteristics of the digital product;
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The sale price;
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Applicable taxes;
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Payment method;
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Digital delivery method;
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File formats;
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Software requirements;
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Refund conditions;
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Right of withdrawal;
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License conditions; and
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Seller contact information.
The BUYER confirms the order electronically after reviewing such information.
Completion of payment constitutes confirmation that the BUYER has reviewed and accepted the relevant contractual information made available before purchase.
9.2. Digital Delivery
Products sold by QEVRA GLOBAL are digital products and are delivered electronically.
Following successful payment confirmation, the purchased product is generally made available:
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Immediately on the order confirmation or download page;
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Through a download link;
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Through the email address provided by the BUYER;
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Through a customer account, where available; or
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Through another electronic delivery method specified during checkout.
No physical product will be shipped unless explicitly stated otherwise on the relevant product page.
The BUYER is responsible for providing a valid email address and maintaining appropriate software and internet access required to download and use the purchased digital product.
Temporary delays resulting from payment verification, technical issues, email providers, third-party systems, or circumstances beyond the reasonable control of the SELLER shall not automatically constitute failure of delivery.
If the BUYER completes payment but does not receive access to the purchased product, the BUYER may contact:
10. RIGHT OF WITHDRAWAL
As a general principle, consumers entering into distance contracts may have a statutory right of withdrawal within the period provided by applicable consumer protection law.
However, specific exceptions apply to certain digital products and services.
QEVRA GLOBAL primarily sells digital products that are delivered electronically and may be made available immediately after successful payment.
Where a digital product qualifies as digital content or an intangible product delivered immediately through electronic means and the applicable legislation provides an exception to the right of withdrawal, the BUYER may not be entitled to exercise the right of withdrawal after the digital product has been delivered or made available for immediate access.
Where required by applicable law, the BUYER shall be informed of and asked to acknowledge any applicable restriction or loss of the statutory right of withdrawal before completion of the purchase.
Nothing in this Agreement limits mandatory consumer rights that cannot legally be waived or excluded.
11. PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL MAY NOT BE EXERCISED
Subject to applicable law, the right of withdrawal may not apply to contracts concerning services performed immediately in electronic form or intangible goods delivered immediately to the consumer electronically.
Accordingly, this exception may apply to QEVRA GLOBAL products including, but not limited to:
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Downloaded Word templates;
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Downloaded PDF templates;
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Canva template access links;
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Excel spreadsheets;
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Excel dashboards;
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Presentation files;
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ZIP packages;
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Printable digital files;
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Downloadable business documents;
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Digital document templates;
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Digital bundles; and
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Other electronic content supplied immediately after purchase.
Where required by law, the BUYER will be informed before purchase that immediate digital delivery may affect the statutory right of withdrawal.
If applicable mandatory consumer law grants the BUYER broader rights, those mandatory rights shall prevail over this provision.
The SELLER's separate Refund Policy shall also apply to refund requests, including issues such as corrupted files, duplicate payments, incorrect files, or failure to provide purchased digital content.
12. DEFAULT AND LEGAL CONSEQUENCES
Where payment is made by credit card, debit card, or another payment method provided by a financial institution or payment service provider, the BUYER shall be responsible for obligations arising from the agreement between the BUYER and the relevant bank, card issuer, or payment provider.
If payment is:
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Declined;
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Cancelled;
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Reversed;
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Charged back;
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Determined to be unauthorized; or
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Otherwise not successfully completed,
the SELLER may suspend or terminate access to the relevant digital product to the extent permitted by applicable law.
Any interest, fees, or other financial obligations arising from the BUYER's agreement with a bank, credit card provider, or payment institution remain subject to the terms between the BUYER and that institution.
13. COMPETENT AUTHORITIES AND DISPUTE RESOLUTION
For consumer transactions subject to Turkish consumer protection legislation, disputes arising from this Agreement may be submitted to the competent Consumer Arbitration Committees, Consumer Courts, or other competent authorities in accordance with the applicable monetary thresholds, jurisdiction rules, and legislation in force at the time of the dispute.
For customers residing outside Türkiye, any mandatory consumer protection rights and competent dispute resolution authorities provided by the laws applicable in the customer's country of residence shall remain unaffected where such laws mandatorily apply.
The PARTIES may first attempt to resolve any issue by contacting QEVRA GLOBAL at:
14. ENTRY INTO FORCE
The BUYER shall be deemed to have read and accepted this Agreement when the BUYER electronically confirms the order and completes the payment through the Website.
This Agreement enters into force electronically on the date and time the relevant order is successfully completed.
The electronic records of the order, including the product purchased, price, payment information, and order confirmation, shall form an integral part of this Agreement where permitted by applicable law.
SELLER:
QEVRA GLOBAL
BUYER:
Information provided electronically during checkout
DATE:
Order completion date