QEVRA GLOBAL — DIGITAL DELIVERY POLICY

This Digital Delivery Policy explains how digital products purchased from QEVRA GLOBAL are delivered to customers.

QEVRA GLOBAL sells digital products only. Unless explicitly stated otherwise, no physical product will be shipped.

1. DIGITAL PRODUCTS

Products available from QEVRA GLOBAL may include:

• Microsoft Word templates;

• PDF templates;

• Canva templates;

• Excel spreadsheets and dashboards;

• Presentation templates;

• Business document templates;

• Employment templates;

• Personal document templates;

• Official document templates;

• Printable digital files;

• Digital bundles;

• AI workflow resources;

• ZIP packages; and

• Other downloadable digital resources.

All such products are delivered electronically.

2. NO PHYSICAL SHIPPING

QEVRA GLOBAL does not normally ship physical products.

No physical package, printed document, USB drive, CD, or other physical media will be delivered unless a specific product page expressly states otherwise.

Therefore, standard shipping fees and physical delivery times do not normally apply to QEVRA GLOBAL digital products.

3. DELIVERY METHOD

After successful payment, customers will generally receive access to purchased digital products through one or more of the following methods:

• A download page displayed after checkout;

• A direct download link;

• An email containing a download link;

• A customer account area, where available;

• A third-party digital delivery application integrated with our store; or

• Another electronic delivery method clearly displayed during purchase.

The exact delivery method may vary depending on the product and website configuration.

4. DELIVERY TIME

Digital products are generally made available immediately or shortly after successful payment confirmation.

In most cases, customers should receive access within a short period after checkout.

However, temporary delays may occur because of:

• Payment verification;

• Payment processor delays;

• Fraud prevention checks;

• Email delivery delays;

• Technical problems;

• Website maintenance;

• Third-party service interruptions;

• Incorrect customer information; or

• Circumstances beyond our reasonable control.

5. PAYMENT CONFIRMATION

Digital delivery begins after payment has been successfully authorized or confirmed.

Orders with:

• Failed payments;

• Pending payments;

• Reversed payments;

• Disputed payments;

• Incomplete transactions; or

• Payments requiring additional verification

may not be delivered until payment status has been resolved.

6. CUSTOMER EMAIL ADDRESS

Customers are responsible for providing a valid and correctly entered email address during checkout.

QEVRA GLOBAL is not responsible for delays caused solely by:

• Incorrectly entered email addresses;

• Inactive email accounts;

• Full inboxes;

• Spam filters;

• Email provider restrictions; or

• Customer-side email configuration.

If you entered the wrong email address, contact:

support@qevraglobal.com

Please include your order number and the correct email address.

7. DOWNLOAD EMAILS

Customers should check the following folders if a delivery email is not visible:

• Inbox;

• Spam;

• Junk;

• Promotions;

• Updates; and

• Other filtered folders.

Customers may also search their inbox for:

QEVRA GLOBAL

or:

support@qevraglobal.com

8. DOWNLOAD LINKS

Download links may be subject to technical or security limitations.

Depending on the delivery system, a link may:

• Expire after a certain period;

• Have a limited number of downloads;

• Require verification; or

• Be accessible through the original customer account or email address.

If a valid customer's download link expires or stops working unexpectedly, contact us for assistance.

9. DOWNLOAD RESPONSIBILITY

Customers should download purchased files promptly and store backup copies in a secure location.

Customers are responsible for protecting downloaded files against:

• Accidental deletion;

• Device failure;

• Data loss;

• Account loss; or

• Unauthorized sharing.

QEVRA GLOBAL does not guarantee indefinite cloud storage or permanent access to previously purchased download links unless expressly stated.

10. FILE FORMATS

Each product page should identify the relevant file formats included with the purchase.

Formats may include:

• DOCX;

• PDF;

• XLSX;

• PPTX;

• ZIP;

• Canva template links; and

• Other digital formats.

Customers are responsible for reviewing the listed formats before purchase.

11. SOFTWARE REQUIREMENTS

Some digital products require third-party software or services to open, edit, or use.

These may include:

• Microsoft Word;

• Microsoft Excel;

• Microsoft PowerPoint;

• Canva;

• PDF-compatible applications; or

• Other software described on the product page.

Unless expressly stated otherwise, third-party software, subscriptions, or accounts are not included with a QEVRA GLOBAL purchase.

12. CANVA TEMPLATE DELIVERY

Products containing Canva templates may be delivered through:

• A PDF containing the Canva template link;

• A direct template link;

• A ZIP package containing access instructions; or

• Another digital access method.

Customers may be required to sign in to a Canva account to access and edit the template.

QEVRA GLOBAL does not control Canva's platform availability, account requirements, pricing, or third-party service changes.

If a QEVRA-provided Canva template link is defective, contact us for assistance.

13. ZIP FILES

Some purchases may be delivered as ZIP files.

Customers may need to extract the ZIP package before accessing individual files.

ZIP packages may contain:

• Editable templates;

• PDF versions;

• README instructions;

• License files;

• Canva access files;

• Supporting documents; or

• Other included materials.

The contents of each product are described on its product page where applicable.

14. TECHNICAL PROBLEMS

If you experience a technical issue with your download, contact:

support@qevraglobal.com

Please provide:

• Your full name;

• Order number;

• Email address used during purchase;

• Product name;

• Description of the issue;

• Device or software being used, where relevant; and

• Screenshots of any error messages, if possible.

We may provide:

• A replacement download link;

• A replacement file;

• A corrected file;

• Basic download guidance; or

• Other reasonable technical assistance.

15. CORRUPTED FILES

If a delivered file appears corrupted or cannot be opened as described, please contact us.

Where verified, QEVRA GLOBAL may provide:

• A replacement copy;

• An alternative file format;

• A corrected download; or

• Another reasonable solution.

Refund eligibility, where applicable, is governed by our Refund Policy and mandatory consumer protection laws.

16. WRONG PRODUCT DELIVERED

If you receive a product materially different from the product ordered, contact us.

We will review the order and, where appropriate, provide the correct digital product.

17. FAILED DELIVERY

If payment has been completed but no digital product has been delivered, please contact us before making another purchase.

We will review the order and attempt to:

• Restore access;

• Resend the download;

• Correct the email address;

• Provide a replacement link; or

• Otherwise resolve the delivery issue.

18. DELIVERY RECORDS

For security, fraud prevention, customer support, and order management purposes, QEVRA GLOBAL or its service providers may maintain records relating to digital fulfillment.

These records may include:

• Order status;

• Payment confirmation;

• Delivery status;

• Download events;

• Access information; and

• Related technical information.

Such information is handled in accordance with our Privacy Policy and applicable law.

19. DIGITAL DELIVERY AND REFUNDS

Because digital products may be delivered immediately after purchase, refund and cancellation conditions differ from those applying to physical goods.

Customers should review the QEVRA GLOBAL Refund Policy before purchasing.

Mandatory consumer rights remain unaffected.

20. DIGITAL DELIVERY AND WITHDRAWAL RIGHTS

Where applicable law provides a right of withdrawal for distance purchases, specific rules may apply to digital content supplied immediately.

Where legally required, customers may be asked to expressly request or consent to immediate digital delivery and acknowledge the effect that immediate delivery may have on their withdrawal rights.

Nothing in this Policy limits mandatory consumer rights that cannot legally be excluded.

21. INTERNATIONAL DELIVERY

QEVRA GLOBAL makes digital products available to customers in multiple countries.

Because products are delivered electronically, geographical shipping restrictions generally do not apply.

However, customers are responsible for ensuring that:

• Their local internet access permits the download;

• Required software is available in their region;

• The product may legally be used for its intended purpose; and

• Any local regulatory or professional requirements are satisfied.

22. TIME ZONES

Order confirmations, payment records, and delivery timestamps may be recorded according to the systems or service providers used by QEVRA GLOBAL.

Displayed times may therefore differ from the customer's local time zone.

23. THIRD-PARTY SERVICES

Digital delivery may rely on third-party services, including:

• E-commerce platforms;

• Payment providers;

• Email providers;

• Cloud services;

• Digital download applications; and

• Template platforms.

QEVRA GLOBAL will make reasonable efforts to resolve delivery issues but cannot guarantee uninterrupted operation of independent third-party services.

24. SECURITY

Customers must not:

• Share private download links publicly;

• Circumvent download restrictions;

• Attempt unauthorized access to digital files;

• Redistribute purchased source files; or

• Use delivery systems in violation of the QEVRA GLOBAL Digital Product License Agreement.

Unauthorized sharing may result in access restrictions where permitted by law.

25. CHANGES TO THIS POLICY

QEVRA GLOBAL may update this Digital Delivery Policy to reflect changes in:

• Delivery technology;

• Website functionality;

• Digital products;

• Service providers;

• Business operations; or

• Legal requirements.

The current version will be published on our website with the updated revision date.

26. CONTACT

For assistance with downloads or digital delivery, contact:

QEVRA GLOBAL

Website: qevraglobal.com
Email: support@qevraglobal.com

Please include your order number whenever possible so that we can assist you more efficiently.